HP 300XL Black (CC641E)



COMPATIBLE WITH


  • DeskJet D1620
  • DeskJet D1658
  • DeskJet D1660
  • DeskJet D1663
  • DeskJet D1668
  • DeskJet D2500
  • DeskJet D2530
  • DeskJet D2545
  • DeskJet D2560
  • DeskJet D2563
  • DeskJet D2660
  • DeskJet D2680
  • DeskJet D5560
  • DeskJet F2420
  • DeskJet F2480
  • DeskJet F2480
  • DeskJet F2492
  • DeskJet F4210
  • DeskJet F4224
  • DeskJet F4235
  • DeskJet F4240
  • DeskJet F4272
  • DeskJet F4273
  • DeskJet F4275
  • DeskJet F4280
  • DeskJet F4283
  • DeskJet F4288
  • DeskJet F4293
  • DeskJet F4435
  • DeskJet F4450
  • DeskJet F4470
  • DeskJet F4472
  • DeskJet F4473
  • DeskJet F4480
  • DeskJet F4483
  • DeskJet F4492
  • DeskJet F4580
  • Envy 100
  • Envy 110
  • Envy 111
  • Envy 114
  • Envy 120
  • Envy 121
  • PhotoSmart C4610
  • PhotoSmart C4635
  • PhotoSmart C4640
  • PhotoSmart C4650
  • PhotoSmart C4670
  • PhotoSmart C4680
  • PhotoSmart C4683
  • PhotoSmart C4685
  • PhotoSmart C4688
  • PhotoSmart C4740
  • PhotoSmart C4750
  • PhotoSmart C4780
  • PhotoSmart C4783
  • PhotoSmart C4785
  • PhotoSmart C4788
  • PhotoSmart C4793
  • PhotoSmart C4795
  • PhotoSmart C4798
  • PhotoSmart C4799

Troubleshooting - Click each question for details


Simply press the paper feed button. This will stop the lights flashing and you can continue printing as normal.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Follow these steps to restart your printing and continue printing until the print quality deteriorates.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Continue printing as normal until all of the ink is used.

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Your cartridge is not actually empty. It has been remanufactured and the ink levels cannot be reset. Follow these steps to restart your printing and continue printing until the print quality deteriorates.

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The working parts of the printer and cartridge are delicate and need to be in the correct condition to function correctly. Sometimes a little dirt or ink can prevent the cartridge from working. Remove the cartridge from the printer and gently clean the gold coloured electrical contacts on the cartridge and the contacts on your printer with some moist tissue. Reinstall the cartridge and attempt to print again.

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Unfortunately your cartridge has developed an electrical fault and will not work. Please return the cartridge to your store for a replacement.

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There may be air trapped in your cartridge’s printhead. Please run a cleaning cycle according to your printer’s instructions and try to print again.

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There may be a small blockage in your cartridge’s printhead. Remove the cartridge and try wiping the printhead from back to front a few times with a moist tissue. You should soon see a black line or a three colour line on the tissue. Reinstall the cartridge and attempt to print again.

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First check to make sure that you have removed the clip and/or tape from the cartridge before attempting installation. If you have, then make sure that your printer is listed in the ‘Compatible With’ section.

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Printer manufacturers often use the roll out of their printer firmware updates to prevent you from choosing the origin and type of supplies you use in your printer. This has been done is ways such as blocking the use of remanufactured/recycled cartridges entirely, applying a 'cartridge lock' system that locks a cartridge's usage to a printer and introducing a new 'generation' of the same cartridge model to stop older, remanufactured cartridges being re-used.

Most printer manufacturers will prefer you to set your printer to automatically download and install their updates for this very reason. We suggest that you disable the automatic update option to allow you to continue to use remanufactured cartridges and also to recycle your cartridge after it has been used. By allowing your printer to update the firmware automatically you are risking being locked into only using the more expensive and less environmentally friendly original branded cartridges.

So we highly recommend switching off your printer's firmware automatic updates and dismissing future messages asking you to update your printer. These steps are a general guide to how to stop the updates, but please note that they will vary slightly depending on your exact printer model.

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This is true for both original and remanufactured HP cartridges. The page yield displayed by HP is based on a 5% page coverage life test. That is, if you only fill 5% of your page, your cartridge will print for the given number of pages. If you print photos, graphics or even a full page of text, you will be using more than a 5% page coverage. So with normal everyday printing, the page yield listed by HP is unlikely to be the same page yield that you will get out of your cartridge.

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